Returns & Refunds

Last Updated: June 18, 2026

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Thank you for shopping with Seven-Madison.

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We strive to accurately describe and represent every item we sell. Because we offer both new and pre-owned merchandise, please review our return policy carefully before making a purchase.

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Return Eligibility

Customers may request a return within 14 days of delivery if:

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• The item received is materially different from the item description.

• The item arrives damaged during transit.

• The incorrect item was shipped.

 

Items must be returned in the same condition in which they were received.

 

Non-Returnable Items

The following items are not eligible for return:

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• Items sold "As-Is"

• Clearance or final sale items

• Gift cards

• Digital products

• Items damaged by misuse, neglect, or alteration after delivery

 

Return Authorization

Prior to returning any item, customers must contact Seven-Madison for return authorization.

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Unauthorized returns may be refused.

 

Return Shipping

Unless the return is due to our error, customers are responsible for return shipping costs.

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We recommend using a trackable shipping method.

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Inspection Process

All returned items will be inspected upon receipt before a refund is approved.

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Seven-Madison reserves the right to deny returns that do not meet eligibility requirements.

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Refund Approval

Refunds are issued only after the returned item has been received and inspected.

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If approved, refunds will be issued to the original payment method used during checkout.

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Processing Time

Approved refunds typically appear within:

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• 3–10 business days for credit cards

• 1–5 business days for PayPal and digital payment providers

 

Processing times may vary by financial institution.

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Partial Refunds

Partial refunds may be issued if:

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• Returned items show signs of use not present when shipped

• Components or accessories are missing

• Damage occurred after delivery

 

Shipping Charges

Original shipping charges are non-refundable unless the return is the result of our error.

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Lost or Stolen Packages

Seven-Madison is not responsible for packages lost or stolen after confirmed delivery by the carrier.

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Refund requests related to delivery issues will be reviewed on a case-by-case basis.

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Chargebacks

Customers are encouraged to contact Seven-Madison before initiating a chargeback with their payment provider.

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We reserve the right to dispute fraudulent or inaccurate chargebacks.

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Contact

For return or refund requests, contact:

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Seven-Madison

Email: info@seven-madison.com