top of page

    Shipping

    Shipping Policy

    Last Updated: June 18, 2026

    ​

    Thank you for shopping with Seven-Madison. We are committed to providing a reliable and efficient shipping experience. Please review the following Shipping Policy before placing your order.

    ​

    1. Order Processing

    All orders are processed and prepared for shipment within 1 - 5 business days after payment has been successfully received and verified.

    ​

    Processing times may vary during peak shopping periods, holidays, promotional events, inventory audits, or due to unforeseen circumstances.

    ​

    Orders are not processed, shipped, or delivered on weekends or federal holidays.

    ​

    2. Shipping Timeframes

    Estimated shipping times begin after an order has been processed and transferred to the shipping carrier.

    ​

    Delivery times are estimates only and are not guaranteed. Actual delivery times may vary based on:

    ​

    • Shipping destination

    • Carrier delays

    • Weather conditions

    • Seasonal demand

    • Customs processing (for international orders)

    • Other factors outside of our control

     

    3. Shipping Carriers

    Seven-Madison utilizes trusted third-party shipping carriers, including but not limited to:

    ​

    • USPS

    • UPS

    • FedEx

    • DHL

    • Other approved carriers

     

    Once an order has been transferred to the carrier, Seven-Madison is not responsible for carrier-related delays, service interruptions, lost packages, damaged shipments, or delivery exceptions.

    ​

    4. Tracking Information

    When your order ships, you will receive a shipping confirmation email containing tracking information.

    ​

    Customers are responsible for monitoring the shipment using the provided tracking number.

    ​

    Please allow up to 48 hours for tracking information to become active after shipment.

    ​

    5. Delivery Issues

    If a package is delayed, marked as delivered but not received, lost, or otherwise encounters delivery issues, customers should first contact the shipping carrier directly using the provided tracking information.

    ​

    Seven-Madison will make reasonable efforts to assist customers in resolving delivery-related issues but cannot guarantee carrier outcomes.

    ​

    6. Lost, Missing, or Stolen Packages

    Seven-Madison is not responsible for packages that are:

    ​

    • Lost by the shipping carrier

    • Stolen after delivery

    • Delivered to the address provided by the customer

    • Delayed due to carrier-related issues

     

    Refunds or replacements for lost, missing, or stolen packages are not guaranteed and will be evaluated on a case-by-case basis.

    ​

    7. Shipping Address Accuracy

    Customers are responsible for providing complete and accurate shipping information at checkout.

    ​

    Seven-Madison is not liable for delays, losses, additional shipping charges, or undeliverable packages resulting from:

    ​

    • Incorrect addresses

    • Incomplete addresses

    • Invalid addresses

    • Failure to update shipping information

     

    If a package is returned due to an address error, the customer may be responsible for additional shipping charges before reshipment.

    ​

    8. International Shipping

    International customers are responsible for all applicable:

    ​

    • Customs duties

    • Import taxes

    • VAT charges

    • Brokerage fees

    • Government-imposed fees

     

    International shipments may be subject to customs inspections and delays beyond our control.

    ​

    Seven-Madison is not responsible for customs-related delays or fees.

    ​

    9. Shipping Fees

    Shipping fees are calculated at checkout and are non-refundable once an order has shipped.

    ​

    Customers are responsible for any applicable return shipping costs unless otherwise required by law or authorized by Seven-Madison.

    ​

    10. Returned or Undeliverable Packages

    If a package is returned to Seven-Madison as undeliverable, refused, or unclaimed, we may contact the customer to arrange reshipment.

    ​

    Additional shipping charges may apply before the order can be resent.

    ​

    11. Changes to This Shipping Policy

    Seven-Madison reserves the right to modify, update, or replace this Shipping Policy at any time without prior notice.

    ​

    Any changes will become effective immediately upon posting to our website. The most current version will always be available on our website.

    ​

    12. Contact Us

    If you have any questions regarding this Shipping Policy, please contact us:

    ​

    Seven-Madison

    Email: info@seven-madison.com

    bottom of page